Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for makeup products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Are your products cruelty-free?
At Precious About Make-up, we prioritize ethical beauty. A significant majority of our brands are certified cruelty-free. You can find specific certifications on each individual product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What should I do if a product arrives damaged?
We take great care in packaging, but if an item arrives broken, please email our customer service team within 48 hours of delivery with a photo of the damage and your order number for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.